Martin PowtonHow To Change Your Inner Voice & Be Kinder To YourselfSometimes we can be our own worst critic and beat ourselves up or put ourselves down. This critical inner dialogue can create a lot of…Nov 25, 2020Nov 25, 2020
Martin PowtonThe Impact of Video Games on Mental Health2020 is a big year for gaming with the arrival of new consoles and more of us stuck indoors looking for something to do. They might be…Nov 10, 2020Nov 10, 2020
Martin PowtoninChatbots MagazineUsing AI and Chatbots To Transform CX In Financial ServicesA huge 94% of financial services professionals see CX as a key differentiator in their crowded and competitive market. However, only 30%…Nov 6, 2019Nov 6, 2019
Martin PowtoninChatbots MagazineHow To Use Text Analytics To Improve Customer ExperienceA customer’s experience is very much a qualitative and emotion based experience. So why are companies so obsessed with turning this into a…Jul 13, 2018Jul 13, 2018
Martin PowtoninChatbots MagazineHow Artificial Intelligence Can Transform Your NPS SurveysIntroduction to NPSJun 4, 2018Jun 4, 2018
Martin PowtoninChatbots MagazineHow To Make The Perfect ChatbotLet’s start this blog post with an instant caveat — there is no such thing as the perfect chatbot. There is also no universal best practice…May 18, 2018May 18, 2018
Martin PowtoninChatbots MagazineHow Should Chatbots Speak To Humans?What is a Chatbot?Mar 24, 2018Mar 24, 2018
Martin PowtoninChatbots MagazineA Visual History Of ChatbotsChatbots continue to grow in popularity with 80% of businesses expecting to be using one by 2020. Though it may feel like the term…Feb 28, 20182Feb 28, 20182